Terms &
Conditions.

Who provides the service?

Matt West Fitness is operated by Matt West as a sole proprietor trading as Matt West Fitness. In these terms, "I", "me" and "Matt West Fitness" refer to Matt West trading as Matt West Fitness. "You" refers to the person applying for or receiving coaching.

Applying for coaching

Completing an application does not guarantee acceptance into the coaching service and does not create a coaching agreement. Applications are reviewed to determine whether the service is suitable for your goals, circumstances and needs.

I may decline an application where I do not believe the service is an appropriate fit. If your application is accepted, I will provide the relevant onboarding and payment details before coaching begins.

What coaching includes

Online coaching may include personalised training guidance, nutrition guidance, progress tracking, check-ins, programme adjustments and direct coaching support, as described when you join.

The exact content and frequency of coaching may vary according to your goals, circumstances, plan and the information available to me. Coaching is provided remotely through the agreed coaching app, email or other communication channels.

Fees and payment

The current coaching fee is shown on the website or in the offer made to you before you start. Unless otherwise agreed, coaching is charged monthly in advance at the applicable rate.

You are responsible for providing accurate payment information and ensuring that payments can be processed when due. Access to coaching may be paused or ended if a payment is overdue.

Payment processing may be handled by a third-party payment provider. That provider's own terms and privacy policy may also apply to the payment transaction.

Cancellation and ending coaching

You may request to cancel your coaching by contacting me at hello@mattwestfitness.com. Cancellation will normally take effect at the end of the paid billing period unless a different arrangement is agreed in writing.

I may end or suspend coaching where payments are overdue, you materially breach these terms, the service is no longer suitable or continued coaching would be unsafe or inappropriate.

Any refund will be considered according to the circumstances, the services already provided and applicable consumer law.

Your responsibilities

You are responsible for providing accurate and complete information, following the agreed process, completing check-ins honestly and communicating relevant changes to your health, schedule, equipment or circumstances.

You are also responsible for using the programme sensibly, following safety guidance and telling me promptly if an exercise or recommendation causes pain, discomfort or concern.

Health and safety

Online coaching is not medical advice and is not a substitute for diagnosis, treatment or care from a qualified healthcare professional. You should seek appropriate medical advice before starting exercise if you have concerns about your health or ability to train safely.

You must tell me about relevant injuries, medical conditions, medications or other health-related circumstances. You remain responsible for deciding whether and how to participate in an activity, and for stopping if you feel unwell or unsafe.

Results and expectations

Coaching is intended to provide informed guidance, structure and support. Results vary between individuals and depend on factors including consistency, adherence, recovery, health, starting point and circumstances.

I do not guarantee a particular amount of weight loss, muscle gain, performance improvement or other result.

Communication

Coaching communication should take place through the agreed channels and within the response expectations explained during onboarding. I will make reasonable efforts to respond and review information within those expectations, but instant or continuous availability is not guaranteed.

You must not use the service to send unlawful, abusive, threatening or knowingly misleading content.

Intellectual property

Training programmes, written guidance, educational materials, app content and other resources supplied through coaching remain the intellectual property of Matt West Fitness or the relevant rights holder.

You may use these materials for your own personal coaching only. You must not copy, sell, publish, distribute, adapt or share them with another person without prior written permission.

Third-party services

The website and coaching service may rely on third-party platforms, applications, hosting providers, communication services and payment processors. Their availability and handling of information are subject to their own terms and policies.

I am not responsible for interruptions, errors or changes made by a third-party provider outside my reasonable control.

Limitation of liability

To the fullest extent permitted by applicable law, Matt West Fitness is not responsible for loss, injury or damage resulting from your failure to provide accurate information, failure to follow appropriate guidance, misuse of the service or activity undertaken independently of the coaching provided.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, or any statutory rights that apply to you as a consumer.

Changes and contact

These terms may be updated from time to time to reflect changes to the service, technology or applicable legal requirements. The current version will be published on this page with the updated date shown above.

Questions about these terms should be sent to hello@mattwestfitness.com.

Matt West Fitness
Matt West, trading as Matt West Fitness
Email: hello@mattwestfitness.com

Intellectual property

Training programmes, coaching materials, written guidance, videos, documents and other materials supplied by Matt West Fitness remain the intellectual property of Matt West Fitness unless otherwise stated.

Materials provided to you are for your personal use. They may not be copied, sold, published, distributed or provided to another person for commercial purposes without prior written permission.

Photos, testimonials and client results

Becoming a client does not automatically give Matt West Fitness permission to use your photographs, transformation images, name, messages, testimonial or personal results for marketing purposes.

Where identifiable client material is intended to be used publicly, appropriate permission will be requested.

Limitation of liability

To the extent permitted by applicable law, Matt West Fitness will not be responsible for losses or damages resulting from circumstances outside reasonable control or from a client's failure to follow appropriate instructions or disclose relevant information.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Ending coaching

Matt West Fitness reserves the right to refuse or discontinue coaching where there is a reasonable basis to do so.

This may include abusive or inappropriate behaviour, non-payment, misuse of coaching materials, persistent failure to communicate information required for safe coaching, or circumstances where continuing coaching would no longer be appropriate.

Any payment or refund implications will be considered in accordance with these terms and applicable law.

Privacy

Personal information collected through the website and coaching service is handled in accordance with the Matt West Fitness Privacy Policy.

You can read the Privacy Policy on the website.

International clients

Matt West Fitness provides online coaching to clients in different countries.

Laws and consumer rights may differ depending on where you live. Nothing in these terms is intended to remove mandatory rights that apply to you under applicable law.

You are responsible for ensuring that participation in the coaching service is lawful and appropriate in the jurisdiction where you are located.

Changes to these terms

These terms may be updated occasionally to reflect changes to the coaching service, website, business practices or applicable requirements.

The latest version will be published on this page together with the date it was last updated.

Contact

If you have a question about these terms or your coaching agreement, contact:

Matt West Fitness
Matt West, trading as Matt West Fitness
Email: hello@mattwestfitness.com